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WCFM Live Chat

The WCFM Live Chat feature allows real-time communication between users, vendors, and admins directly within your app. It’s built for seamless multi-role support — whether your users are guests, registered customers, or vendors — ensuring smooth interaction without needing any third-party chat integration.

Key Features​

  • Role-Based Chat

    • Guest/User ↔ Admin/Vendor supported.
    • User roles are auto-detected upon login.
    • Vendors/Admins can chat with vendors, but Vendor ↔ Admin chat is not supported.
    • To chat with a vendor → open product/vendor detail screen.
    • To chat with an admin → open profile or a product without an assigned vendor.

  • Vendor Control

    • Vendors can enable/disable chat from the web dashboard.

    • The app reflects vendor chat availability accordingly.

  • Chat Session Management

    • Any participant (User/Vendor/Admin) can end a chat.
    • If a user ends the chat, no notification is shown.
    • If the other party ends the chat, the user is notified.
    • Ended chats are automatically stored on the server.

  • Online & Offline Support

    • Online status auto-updates when chat screen is open/closed (no manual toggle needed, unlike web).
    • Users can still send messages to offline vendors/admins — messages are delivered once the recipient is online.

  • Real-Time Chat Features

    • Supports typing indicators and online presence.
    • Messages, notifications, and typing status behave consistently with real-time chat.

  • Guest User Handling

    • Guests can chat, but once they exit, they cannot reopen past sessions.
    • Guests still receive notifications from vendors for recent chats until the app is closed or login occurs.
    • If a guest later logs in, vendors can still continue the conversation (though push notifications will no longer be sent).
    • A warning message is displayed on the chat auth screen for guest users.

  • System Behavior

    • Only one chat thread is shown per user-vendor or user-admin relationship.
    • Admin messages in user-vendor chats will not display in the app (but remain visible on the web).

Configuration​

Requirements​

Configure Chat on App Side​

Step 1: Activate WCFM Live Chat on app.

  1. Open your app on FluxBuilder.
  2. Select Features on the left menu, open Firebase.
  3. Turn on Enable Firebase.
  4. In Branding, open Smart Chat.
  5. Enable the option Use WCFM Live Chat, and input Admin Name.

Step 2: Add WCFM Live Chat option.

  1. Open your app on FluxBuilder.
  2. Go to Features. In Branding, open Smart Chat.
  3. Enable Smart Chat → select Add New Chat Options.
  4. On the Smart Chat Item setting, select wcfmLiveChat option in App.
  5. Input the option name in Label
  6. Enable Use Image Data to upload your own icon image for the chat option. Otherwise, disable it and select the available Icon Data.
  7. Click SAVE.